Shipping Timeframes
The below shipping times are additional to the dispatch time (1-3 business days). This is an estimate only and may be subject to delays.
| Shipping | Shipping Time | Cost |
| Australia Express (over $250) | 1 - 4 Business Days | Free |
| Australia Express ($250 and under) | 1 - 4 Business Days | $12 |
| Australia Standard (over $100) | 2 - 8 business days | Free |
| Australia Standard (under $100) | 2 - 8 business days | $7 |
| Click & Collect | Same Day - Orders placed before 12pm | Free |
| Same Day - Delivery Before 5pm | Same Day - Orders placed before 10:30am | Starting at $15 |
There is an estimated delay of 2-3 business days for standard deliveries both to and from Western Australia.
Sale: Please note, during sale periods there may be an additional 2-3 business day delay in dispatch of orders.
Please note, there is a $80 shipping fee for all purchases of The Ease Chair - Mr and Mrs White x Assembly Label.
Click & Collect
- Pick up your purchase for free from one of our stores. See our store locator here.
- If your item(s) are available for Click & Collect, this option will be displayed at checkout.
- Orders placed before 12pm can be collected the same day. Orders placed after 12pm will be ready the following day.
- You’ll receive an email notification when your order is ready for collection.
Same Day Delivery
- Same-day delivery is available in eligible Sydney, Melbourne, Brisbane, and Adelaide metro postcodes, starting from $15. If eligible, the delivery option and location-based pricing will be displayed at checkout.
- Orders placed before 10:30am AEDT on business days are eligible for same-day delivery.
- Orders placed after 10:30am will be delivered the next business day.
- Available Monday to Friday. Delivery is not available on weekends or public holidays.
New Zealand
For customers in New Zealand please visit our New Zealand website: https://nz.assemblylabel.com
Rest of the World
For customers outside of Australia and New Zealand, please visit our International website https://int.assemblylabel.com
Split Shipments
Most orders are fulfilled from our Distribution Centre in Sydney, however due to stock availability your order may be split and be fulfilled from multiple locations. If you have received your order and you have a missing item, it is likely your package has been separated into multi shipments. If this is the case, you should receive a Split Shipment notification email post purchase.
Authority to Leave
Please note that all orders under $400, including same day delivery, will be automatically set with Authority to Leave. If you do not wish your parcel to be left, please direct to an Australia Post location or contact them for further assistance.
Re-Worn
All Re-Worn products will be sent via Standard Australia Post from our partner warehouse Revibe, based in Sydney.
Click & Collect
- Pick up your purchase for free from one of our stores. See our store locator here.
- If your item(s) are available for Click & Collect, this option will be displayed at checkout.
- Orders placed before 12pm can be collected the same day. Orders placed after 12pm will be ready the following day.
- You’ll receive an email notification when your order is ready for collection.
Click & Collect FAQs
How do I place a Click & Collect order?
For items eligible for Click & Collect, simply select “Pick Up” at checkout. Choose your preferred store with availability and complete your purchase as usual.
When will my Click & Collect order be ready?
Your order will be ready within 4 business hours when placed before 12pm (store trading hours apply). Orders placed after 12pm will be prepared for collection the following business day. We’ll send you an email notification as soon as your order is ready to collect.
How do I collect my order?
Visit your selected store and present your digital order confirmation email. For security reasons, we’re unable to release orders without this.
Can someone else collect my order on my behalf?
Yes - they simply need to present the order confirmation email at collection.
How long is my order held for?
Your order will be held for 7 days from the time you receive your “Ready for Collection” email. If it isn’t collected within 7 days, we will reach out to assist. Uncollected orders may be cancelled and refunded.
I haven’t received my Ready for Collection notification. What should I do?
If your order should be ready but you haven’t received an update, please contact our Customer Care team via email or chat, and we’ll assist promptly.
Can I cancel or update my Click & Collect order?
If your order hasn’t yet been collected, we may be able to assist with changes or cancellation. Please contact Customer Care as soon as possible. While we do our best, adjustments are not always guaranteed once processing begins.
Can I return or exchange my Click & Collect order?
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Full‑price items (not marked sale or final sale) can be returned at any of our stores within 14 days of collection for a refund, store credit or exchange.
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Sale items can be returned only to the surplus store where they were collected, for a store credit or exchange.
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Final sale items are not eligible for any returns or exchanges unless deemed faulty.
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Click & Collect orders cannot be returned online by post.
Why is an item available for delivery but not for Click & Collect?
Inventory differs between our warehouse and stores and updates in real time.
If an item is available for delivery but not for Click & Collect, please contact Customer Care, we may be able to assist with alternative options.
Why is an item showing In Stock in store, but is not available for Click & Collect?
We have certain inventory settings in place to ensure that Click & Collect orders flow through seamlessly.
If an item is available In Store but not for Click & Collect, please contact Customer Care, we may be able to assist with alternative options.
Can I order a gift card using Click & Collect?
Physical and digital gift cards are not available for Click & Collect.
Can I try on my items at collection?
Absolutely. Our in‑store team will be happy to assist with fitting rooms, styling advice, and any exchanges needed during your visit.
Same Day
- Same-day delivery is available in eligible Sydney, Melbourne, Brisbane, and Adelaide metro postcodes, starting from $15. If eligible, the delivery option and location-based pricing will be displayed at checkout.
- Orders placed before 10:30am AEDT on business days are eligible for same-day delivery.
- Orders placed after 10:30am will be delivered the next business day.
- Available Monday to Friday. Delivery is not available on weekends or public holidays.
Same Day Delivery FAQs
How does same day delivery work?
Same day delivery is available Monday to Friday for customers in selected metro areas of Sydney, Melbourne, Brisbane, and Adelaide. Orders must be placed by 10:30am AEDT to receive same day delivery. If your address and items are eligible, the same day delivery option will be available at checkout, starting from $15. Orders placed after 10:30 am will be delivered the following business day by 5pm. Orders placed after 10:30am on Friday will be delivered on Monday.
Same day delivery is not available on weekends or public holidays.
Is my address eligible for same day delivery?
Same day delivery is available to selected postcodes within the Sydney, Melbourne, Brisbane, and Adelaide. metro areas. If your address is eligible and your order can be fulfilled through our same day delivery service, the option will appear at checkout.
If the option does not appear, your postcode may be outside our delivery radius, or one or more items in your order may not be eligible for same day delivery. For support, please contact our Customer Care team at enquiries@assemblylabel.com.
How much does same day delivery cost?
Same day delivery starts from $15. The delivery fee is calculated at checkout based on your delivery address.
When will my order arrive?
Orders placed before 10:30 am AEDT Monday to Friday will be delivered the same day by 5pm.
Orders placed after 10:30am will be delivered the following business day by 5pm. Orders placed after 10:30am on Friday will be delivered on Monday.
Once your order has been booked with our courier, you will receive a tracking link via SMS and email so you can follow the progress of your delivery. All delivery dates will be displayed at checkout.
Which courier delivers same day orders?
Same day delivery orders are delivered by our delivery partner, Rendr.
Do I need to be home to receive my order?
For orders over $300, a signature is required. For orders under $300, a signature is not required and the driver may leave your parcel in a safe place at your nominated address. We recommend being available to receive your order. If a safe place is not available and delivery cannot be completed, an additional redelivery fee may apply.
Can I change my delivery instructions?
For some deliveries, you can update your delivery instructions through the tracking page after your order has been booked. You will receive a secure link via email if this option is available for your delivery.
Can I cancel my same day delivery order?
No. Once a same day delivery order has been placed, we are unable to cancel the order.
My order hasn't arrived by 5pm. What should I do?
If your order has not arrived by 5pm, please contact Rendr directly on 1300 697 363 or at support@rendr.delivery. Rendr support is available Monday to Friday, 9am–9pm, and weekends, 10am–8pm.
What if I have an issue with my same day delivery?
For delivery-related issues, you can contact Rendr directly at support@rendr.delivery or 1300 697 363.
For issues with your order, including missing or incorrect items, please contact our Customer Care team at enquiries@assemblylabel.com.
Pre Orders will be dispatched for delivery within two business days of them being receipted in at our distribution centre. The estimated date of arrival is specified on the product page and can be subject to change. If you would like to edit or cancel your Pre Order please live chat us or send us an email enquiries@assemblylabel.com.