Online Returns
We want you to be completely satisfied with our products and will gladly accept returns on all full-priced items, within 30 days^ of receipt where the products are in new, unworn, unwashed condition with tags attached. All returns will be charged a $10 returns fee. If you opt for a credit note instead of refund your return will be free. Please review our returns policy before initiating your return.
Markdowns: Items labelled as 'Final Sale' are not eligible for refunds, exchanges or credit notes unless deemed faulty.
Promotional Items: All full priced items marked down during a promotional period are eligible for returns in line with our returns policy.
Re-Worn: All Re-Worn items are final sale and are not eligible for refunds, exchanges or credit notes unless deemed faulty.
Swimwear: All swimwear must be tried on wearing undergarments. If returned they must still have the tags and hygiene stickers in place and will not be accepted if these are removed.
Earrings: Due to sanitary reasons we are unable to accept a refund or exchange for earrings.
Exchanges
We happily offer exchanges for a new size on all full priced items within 30 days of receipt where the products are in new, unworn, unwashed condition with tags attached. Simply lodge your return on our online returns portal above and follow the prompts to exchange.
Please note that stock will not be held for exchanges and all exchange orders will be sent with standard shipping.
New Zealand | International Returns
During this time, we are unable to provide a return tracking label for Assembly Label orders for International customers. You will need to purchase a returns label and attach it to your parcel. Assembly Label is not responsible for any lost parcels, please ensure you select a service that provides a tracking number.
For customers in New Zealand please visit our New Zealand website: https://nz.assemblylabel.com
Returning Online Orders In Store
If you would prefer to return your item in your local Assembly Label store, please ensure your return adheres to our Returns Policy above. Our stores can offer refunds, exchanges or credit notes for online full-price orders. All markdown items need to be returned online or to one of our surplus stores only.
Returning Online Orders Made In Store
If you purchase an order in store that is then sent to you from our online distribution centre or another store, please note that these orders are only available to return in store and you will not be able to return online.
^Our Returns Policy has changed from 60 days to 30 days effective October 1st 2022.